Frequently asked questions
Straight answers about collection, payment, data and reporting.
Do you pay for old IT equipment?
Sometimes. Depending on the assets and the work involved, we pay you, collect at no charge, or charge a service fee. You see the terms in writing and accept them before we collect.
Do I need an account to request a collection?
No. Start a request with your company and contact details. We will invite you to the business portal once there is something to review, and you can add colleagues then.
What happens to devices that contain data?
They follow a separate review path. Each device is either wiped with a logged record or has its storage physically destroyed. Your report shows which — and nothing is shown as wiped without a record.
Is everything donated?
No. Some refurbished equipment is donated when a recipient is arranged and documented. Other items are reused, used for parts or sent for onward recycling. Your report shows each separately.
What is the difference between the receipt and the report?
The collection receipt is issued at handover and records what we collected. The final report and certificate come after processing and record what happened to each line.
What if you collect a different number of items than we listed?
That is normal. Our crew records the actual count on site and notes the difference on your receipt, which you acknowledge before we leave.
Do you accept batteries and UPS units?
Yes. Please flag damaged or swollen batteries in your request so the crew brings suitable containers. Batteries are handled separately and the onward handover is recorded.
Which areas do you cover?
We collect from businesses across Jordan. Tell us your city and site details in the request and we will confirm.
Can several people from our company use the portal?
Yes. Invite colleagues as authorized users so they can review offers, arrange collection or download records.
How long does processing take?
It depends on volume and what the assets need. Your offer includes an expected report date, and the portal shows progress as each line is resolved.
Can we get a certificate for our auditors?
Yes. After processing you receive a certificate listing recorded outcomes by line, with an ID your auditors can verify online.
Have a storeroom of retired IT?
Start a request in about five minutes. No account needed.